Privacy Policy

Information We Collect

We collect information you provide directly to us, information collected automatically when you use our services, and information from third parties such as advertising and messaging platforms.

1.1 Information You Provide to Us

• Name, email address, phone number, and mailing address.
• Billing and payment information when you purchase a course, product, or service.
• Information submitted through contact forms, booking forms, course enrollment forms, and surveys.
• Communications you send to us, including emails, WhatsApp messages, SMS text messages, and live chat messages.
• Information you provide when you opt in to receive SMS or email communications from us.

1.2 Information Collected Automatically

• Device and browser type, IP address, and operating system.
• Pages visited, time spent on our site, links clicked, and referring/exit pages.
• Cookies and similar tracking technologies.
• Approximate location based on IP address.

1.3 SMS / Text Messaging Information

If you opt in to receive SMS text messages from Hijama Nation (for example, appointment reminders, course updates, or promotional offers), we collect your mobile phone number and the consent record associated with your opt-in, including the date, time, and method of consent (e.g., website form, booking confirmation, verbal opt-in).

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our courses, digital products, and services.
• Process payments and manage bookings, enrollments, and orders.
• Send appointment reminders, course updates, order confirmations, and customer service communications.
• Send SMS text messages and email marketing communications, where you have opted in.
• Respond to inquiries and provide customer support.
• Personalize and measure the effectiveness of our advertising on platforms such as Meta (Facebook/Instagram) and Google Ads.
• Detect, investigate, and prevent fraudulent transactions and other unlawful activity.
• Comply with legal obligations.

SMS / A2P Messaging Consent, Opt-In, and Opt-Out

Consent

By providing your mobile phone number and opting in through our website, booking form, or in-person/verbal agreement, you consent to receive SMS text messages from Hijama Nation Ltd related to appointment reminders, course and booking updates, customer service, and, where separately opted in, marketing and promotional messages.

No Sharing of SMS Opt-In Data for Third-Party Marketing

Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing purposes.

Message Frequency

Message frequency may vary depending on your interactions with us (e.g., bookings made, courses enrolled in, or promotions running).

Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan.

Opt-Out

You may opt out of receiving SMS messages from us at any time by replying "STOP" to any text message you receive from us, or by contacting us at info@hijamanation.com .

After you opt out, we will send you a final confirmation message, and you will no longer receive SMS messages from us unless you opt in again.

Help

For help at any time, reply "HELP" to any text message from us, or contact info@hijamanation.com .

Supported Carriers

Carriers are not liable for delayed or undelivered messages.

How We Share Your Information

We do not sell your personal information.

We may share information with:

• Service providers who perform functions on our behalf, such as our CRM/marketing automation platform (GoHighLevel), payment processors, email service providers, and hosting providers, under contractual obligations to protect your information.
• Advertising and analytics partners, including Meta and Google, in accordance with Section 5 below.
• Professional advisors, such as lawyers and accountants, where necessary.
• Regulators, law enforcement, or other parties where required by law or to protect our legal rights.

Cookies, Pixels, and Advertising

We use cookies and similar tracking technologies, including the Meta Pixel and Google Ads/Google Analytics tags, to understand how visitors use our website, to measure the performance of our advertising campaigns, and to show you relevant ads on Meta platforms (Facebook and Instagram) and the Google Ads network.

Meta Pixel

Helps us measure the effectiveness of our advertising by understanding the actions people take on our website, and allows us to build custom and lookalike audiences for advertising purposes.

Google Ads / Google Analytics

Helps us measure website traffic, conversions, and the effectiveness of our Google advertising campaigns, and may use cookies to serve remarketing ads to prior visitors.

You can control cookies through your browser settings, and you can opt out of personalized advertising through Meta's Ad Preferences and Google's Ads Settings. Disabling cookies may affect the functionality of our website.

Information shared with Meta and Google for advertising purposes (such as hashed email addresses for Custom Audiences) is used solely for advertising measurement and targeting and is handled in accordance with each platform's own privacy policy and data processing terms.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

SMS consent records are retained for as long as needed to demonstrate compliance with applicable messaging regulations.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing, including direct marketing.

To exercise these rights, contact us at info@hijamanation.com .

UK and EU residents also have the right to lodge a complaint with the Information Commissioner's Office (ICO) or their local data protection authority.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate internationally and use service providers located outside the United Kingdom (including in the United States), your information may be transferred to and processed in countries other than your own.

Where required, we take steps to ensure such transfers are subject to appropriate safeguards.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at: